John Lewis announces first 13 stores to reopen

The first couple of stores will reopen on 15 June, with others set to follow on 18 June

Written by Georgie Dobie

Posted 28.05.2020 | Retail

John Lewis announces first 13 stores to reopen thumbnail

John Lewis has announced its plans to begin to reopen 13 of its shops from 15 June in different stages.

The retailer says that its priority is keeping it customers and its partners safe. And that’s why the company is taking great care to put comprehensive social distancing measures in place.  

Initially John Lewis will reopen 13 shops, each of which will have rigorous safety and social distancing measures in place. The department store chain says it wants to ensure any lessons learnt from opening the initial stage of shops can be applied to the rest of its shops before we open more. 

The first shops to open on 15 June will be:  

  • Kingston 
  • Poole  

Shops to open on 18 June will be:

  • Bluewater 
  • Cambridge 
  • Cheadle 
  • Cheltenham 
  • High Wycombe 
  • Horsham 
  • Ipswich 
  • Norwich 
  • Nottingham 
  • Solihull 
  • Welwyn 
John Lewis says that its plan has been created so that it is flexible, and that it is ready to adapt it if the need arises; either as a result of further guidance from the government, or because of things it learns during the early stages of its store re-openings.

The in-store safety and social distancing measures that John Lewis has said it will be implementing include:

  • The introduction of ‘Customer Service Hosts’ who will manage the total number of customers in the shop at any given time, and manage queues both at entrances and busy areas of the shop. These partners will also be at hand to answer any questions customers have about the changes John Lewis has made. 
  • Rigorous cleaning in its shops and hand sanitiser provided at shop entrances.  
  • Fewer entrances and it will limit the number of customers in its shops 
  • Clear signs asking customers to stand two metres apart.  
  • Protective screens at checkouts and any area of the shop where customers need to interact with its partners.  
  • Introduction of a new contactless payment limit of £45. 
  • Reducing the amount of contact needed. Customer services which require close contact such as beauty appointments and personal styling will not be offered in shops, though John Lewis will continue to offer its new virtual services.  
  • John Lewis is going to separate returned stock from new or old stock for 72 hours 

The Government has not yet lifted its restrictions on pubs, restaurants and cafes, and so the John Lewis Place To Eat cafes and other restaurants will remain closed until it is safe to do so under the Government’s guidance.

More shop re-openings will be announced over the coming weeks via its website.


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